Soléa Help Center
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Orders
How do I know my order went through?
You'll receive an order confirmation email right after checkout. If you don't see it, check your spam folder or contact us at [CONTACT EMAIL].
Can I change or cancel my order?
Contact us at [CONTACT EMAIL] as soon as possible with your order number. We can only change or cancel an order before it ships.
I entered the wrong address. What should I do?
Email [CONTACT EMAIL] right away with your order number and the correct address. Once an order has shipped, we may not be able to redirect it.
Do I need an account to order?
No. You can check out with your email address and shipping details.
Shipping
How long does it take for my order to ship?
Orders ship in [SHIPPING TIME].
Do you offer free shipping?
Yes, standard shipping is free on qualifying orders. Any shipping cost is shown at checkout before you pay.
How do I track my order?
When your order ships, you'll get an email with a tracking link. Can't find it? Contact us with your order number.
Where do you ship?
We ship to the United States, Canada, Ireland, the United Kingdom and Australia. Available addresses are confirmed at checkout.
Returns & Refunds
What is your return guarantee?
You have 99 days to return your order. Our Returns policy explains the full conditions.
How do I start a return?
Email [CONTACT EMAIL] with your order number and we'll guide you through the next steps.
When will I get my refund?
We'll confirm by email once your return is processed. Refunds go back to your original payment method, and your bank may need extra time to post them.
My item arrived damaged. What should I do?
Email [CONTACT EMAIL] with your order number and a photo of the item, and we'll help you sort it out.
Payment
Which payment methods do you accept?
The methods available for your order are shown at checkout and in the footer of this site.
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout, and we don't store your full card details.
When will I be charged?
Your payment is normally processed when you place your order.
Is sales tax included?
Taxes, where they apply, are calculated at checkout based on your shipping address.
Using Soléa
How do I use Soléa?
Start with clean, dry feet. Switch it on and glide it lightly over rough areas, without pressing hard. Follow the instructions in the box.
How often should I use it?
Follow the instructions in the box and let your skin guide you. If your skin feels sensitive, stop and give it time to rest.
When should I avoid using it?
Do not use Soléa on injured or irritated skin. Stop using it if you feel pain or notice irritation.
I have diabetes or circulation problems. Can I use it?
Please consult a healthcare professional before using Soléa if you have diabetes or a circulation problem.
Care & Refills
How do I clean my Soléa?
Switch it off and clean it after each use, following the instructions in the box.
When should I replace the roller?
Replace it when it looks worn or no longer feels effective. How long it lasts depends on how often you use it.
Where can I buy refill rollers?
Refill rollers are available in our shop, on the All products page.
Can I share my Soléa with someone else?
For hygiene reasons, we recommend that each person uses their own roller.